Contact Support

We're here to help with any questions or concerns

Use this form for help with shipping label orders, refund requests, label delivery or recovery codes, batch import, and tracking. Include your recovery token and code if your question is about a specific order. We respond by email and aim to reply within one business day.

Quick help

For fastest help, include your recovery token/code if this is about a specific order. We respond by email and aim to reply within one business day.

Order recovery
Use your recovery token + code to reopen an order, re-download labels, or resend email delivery.
Tracking
If your label was created successfully, tracking updates come from the carrier scan events.
FAQ & common issues
Answers for payment methods, refunds, batch import, address formats, and “no rates returned”.

What to include in your message

  • Recovery token + code (recommended)
  • Tracking number (if you have it)
  • Carrier + service (USPS/UPS/FedEx/Canada Post) and destination country
  • The exact error message you saw (copy/paste is best)

Common problems

  • No rates returned: double-check package weight, dimensions, ZIP/postal code, and required phone fields (UPS/FedEx recipient phone is commonly required).
  • Address validation errors: ensure US state is a 2-letter code and ZIP is 5 digits (or ZIP+4). Canada needs province + postal code.
  • International checkout: customs declaration needs at least one item with description, quantity, value, and weight.
  • Didn’t receive the label email: check spam/junk, then use Order Recovery to re-download or resend.
We'll use this to respond to your inquiry
Be as specific as possible so we can assist you better

Optional: Order Information

If your inquiry is about a specific order, please provide the following information to help us assist you faster.