Contacter le support
Nous sommes là pour vous aider
Utilisez ce formulaire pour toute question sur vos étiquettes d'expédition, demandes de remboursement, codes de récupération ou livraison d'étiquettes, import en lot et suivi. Indiquez votre jeton et code de récupération si votre demande concerne une commande précise. Nous répondons par e-mail sous un jour ouvrable.
Quick help
For fastest help, include your recovery token/code if this is about a specific order. We respond by email and aim to reply within one business day.
Order recovery
Use your recovery token + code to reopen an order, re-download labels, or resend email delivery.
Tracking
If your label was created successfully, tracking updates come from the carrier scan events.
FAQ & common issues
Answers for payment methods, refunds, batch import, address formats, and “no rates returned”.
What to include in your message
- Recovery token + code (recommended)
- Tracking number (if you have it)
- Carrier + service (USPS/UPS/FedEx/Canada Post) and destination country
- The exact error message you saw (copy/paste is best)
Common problems
- No rates returned: double-check package weight, dimensions, ZIP/postal code, and required phone fields (UPS/FedEx recipient phone is commonly required).
- Address validation errors: ensure US state is a 2-letter code and ZIP is 5 digits (or ZIP+4). Canada needs province + postal code.
- International checkout: customs declaration needs at least one item with description, quantity, value, and weight.
- Didn’t receive the label email: check spam/junk, then use Order Recovery to re-download or resend.