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Wir helfen Ihnen gern weiter
Nutzen Sie dieses Formular bei Fragen zu Versandetiketten, Erstattungen, Zustellung oder Wiederherstellungs-Codes, Stapelimport und Sendungsverfolgung. Geben Sie bei Bestellanfragen Token und Code an. Wir antworten per E-Mail in der Regel innerhalb eines Werktags.
Quick help
For fastest help, include your recovery token/code if this is about a specific order. We respond by email and aim to reply within one business day.
Order recovery
Use your recovery token + code to reopen an order, re-download labels, or resend email delivery.
Tracking
If your label was created successfully, tracking updates come from the carrier scan events.
FAQ & common issues
Answers for payment methods, refunds, batch import, address formats, and “no rates returned”.
What to include in your message
- Recovery token + code (recommended)
- Tracking number (if you have it)
- Carrier + service (USPS/UPS/FedEx/Canada Post) and destination country
- The exact error message you saw (copy/paste is best)
Common problems
- No rates returned: double-check package weight, dimensions, ZIP/postal code, and required phone fields (UPS/FedEx recipient phone is commonly required).
- Address validation errors: ensure US state is a 2-letter code and ZIP is 5 digits (or ZIP+4). Canada needs province + postal code.
- International checkout: customs declaration needs at least one item with description, quantity, value, and weight.
- Didn’t receive the label email: check spam/junk, then use Order Recovery to re-download or resend.